Total Mobility Scheme
What's the Total Mobility Scheme?
The Total Mobility scheme is a national scheme which supports people who cannot use public transport to travel, all or some of the time.
In Auckland, those who are eligible get a subsidised rate on contracted taxis for door to door transport, and an accessible concession loaded on a Total Mobility AT HOP card used to pay for discounted travel on public transport.
Total Mobility customers receive a 75% discount off taxi fares, up to a maximum fare cap of $80 per trip. For trips over $80, Auckland Transport will only pay a maximum subsidy of $60 subsidy.
Steps to get a Total Mobility Card
Step 1 - Contact 096315968 or email [email protected] to book an Assessor for a Total Mobility Card.
Step 2 - An Assessor will contact you.
Step 3 - Once assessed the Assessor will submit your application. You will be advised if you are eligible for a Total Mobility Card.
Note: Communicare does not provide refunds for unsuccessful applications.
The Total Mobility scheme is a national scheme which supports people who cannot use public transport to travel, all or some of the time.
In Auckland, those who are eligible get a subsidised rate on contracted taxis for door to door transport, and an accessible concession loaded on a Total Mobility AT HOP card used to pay for discounted travel on public transport.
Total Mobility customers receive a 75% discount off taxi fares, up to a maximum fare cap of $80 per trip. For trips over $80, Auckland Transport will only pay a maximum subsidy of $60 subsidy.
Steps to get a Total Mobility Card
Step 1 - Contact 096315968 or email [email protected] to book an Assessor for a Total Mobility Card.
Step 2 - An Assessor will contact you.
Step 3 - Once assessed the Assessor will submit your application. You will be advised if you are eligible for a Total Mobility Card.
Note: Communicare does not provide refunds for unsuccessful applications.
Day/Time |
Venue |
Cost |
Monday 12pm -1pm |
Glen Eden- Glen Eden Community and Recreation Centre 44 Glendale Road |
$72.50 Booking Essential |
Tuesday 9:30am - 1pm |
Manukau- Manukau Friendship House 20 Putney Way |
$72.50 Booking Essential |
Wednesday 12pm-2pm |
Royal Oak - Communicare Support Office 14 Erson Ave |
$72.50 Booking Essential |
Wednesday 10am-1pm |
Howick - All Saints Community Centre 30 Cook St |
$72.50 Booking Essential |
Wednesday 9:30am - 12:30pm |
Mt Roskill- Wesley Methodist Church 276 Mt Albert Rd |
$72.50 Booking Essential |
Thursday 9:30am - 1pm |
Greenlane- Jack Dickey Community Hall 174 Green Lane West, Epsom |
$72.50 Booking Essential |
Lost Cards
Contact the AT Centre Team at 09 355 3553
Total Mobility Inquiries
Email [email protected] or call 09 366 6400
Total Mobility Card Renewal
There is no longer a two-year renewal process for the Total Mobility Scheme in Auckland. Once assessed, you can use the scheme as long as needed. Your card remains active unless your mobility circumstances change. If it has an expiry date, it doesn't need replacing, as new cards no longer have an expiry date.
Unsuccessful Applications
If your application is unsuccessful, you can appeal to Auckland Transport, where a three-person arbitration panel will review it. Contact the AT Centre Team at 09 355 3553 for communication.
Contact the AT Centre Team at 09 355 3553
Total Mobility Inquiries
Email [email protected] or call 09 366 6400
Total Mobility Card Renewal
There is no longer a two-year renewal process for the Total Mobility Scheme in Auckland. Once assessed, you can use the scheme as long as needed. Your card remains active unless your mobility circumstances change. If it has an expiry date, it doesn't need replacing, as new cards no longer have an expiry date.
Unsuccessful Applications
If your application is unsuccessful, you can appeal to Auckland Transport, where a three-person arbitration panel will review it. Contact the AT Centre Team at 09 355 3553 for communication.